Terms of service

Terms of Service

Last updated: April 19, 2026

OVERVIEW

Welcome to Mono Collection. Throughout the site, the terms “we”, “us” and “our” refer to Mono Collection. We operate this website (monocollection.store) to provide products and services to you.

By visiting or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

  • You must be 18 years or older to use our Services.
  • You agree to provide accurate and complete information when placing orders.
  • You are responsible for maintaining the confidentiality of your account (if created).
  • We reserve the right to suspend or terminate accounts for misuse.

SECTION 2 – PRODUCTS

  • We try to display products as accurately as possible. However, colors and appearance may vary depending on your device.
  • Product availability, descriptions, and pricing may change at any time without notice.
  • We reserve the right to limit quantities or discontinue products.

SECTION 3 – ORDERS

  • Placing an order means you are making an offer to purchase.
  • We may accept or reject any order at our discretion.
  • Orders can be canceled within 24 hours or before shipment.
  • Your order is only confirmed after we process and approve it.

Returns and exchanges are handled according to our Refund Policy.

SECTION 4 – PRICING & PAYMENT

  • All prices are listed in PKR (Pakistani Rupees).
  • We currently offer Cash on Delivery (COD).
  • Prices and promotions may change at any time without notice.
  • You agree to provide correct contact and delivery details for successful order processing.

SECTION 5 – SHIPPING & DELIVERY

  • Processing Time: 1–2 working days
  • Delivery Time: 3–7 working days
  • We offer free shipping across Pakistan.

We are not responsible for delays caused by:

  • Courier companies (PostEx, TCS, Leopards, Trax)
  • Weather, strikes, or unforeseen events

Once the order is handed to the courier, delivery responsibility transfers to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website (images, text, logos, graphics) belongs to Mono Collection.

You may not:

  • Copy, reproduce, or distribute content
  • Use our branding without permission

SECTION 7 – THIRD-PARTY TOOLS & LINKS

  • We may provide access to third-party tools or links.
  • We are not responsible for third-party content, services, or websites.
  • Use them at your own risk.

SECTION 8 – SHOPIFY PLATFORM

Our store is powered by Shopify.
All purchases are made directly with Mono Collection, not Shopify.

We are solely responsible for:

  • Products
  • Orders
  • Customer service

SECTION 9 – FEEDBACK & REVIEWS

If you submit reviews or feedback:

  • You grant us permission to use it for marketing or improvement
  • Your content must not be false, harmful, or unlawful

We may remove any inappropriate content.

SECTION 10 – ERRORS & INACCURACIES

We reserve the right to:

  • Correct errors in pricing or product details
  • Cancel orders if incorrect information is displayed

SECTION 11 – PROHIBITED USES

You may not use our website:

  • For illegal activities
  • To harm, abuse, or harass others
  • To spread false or misleading information
  • To attempt hacking, data scraping, or misuse

Violation may result in account termination.

SECTION 12 – TERMINATION

We may suspend or terminate your access at any time if you violate these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.
We do not guarantee:

  • Error-free service
  • Continuous website availability
  • Exact product expectations

SECTION 14 – LIMITATION OF LIABILITY

Mono Collection is not liable for:

  • Indirect or incidental damages
  • Delivery delays
  • Losses caused by misuse of products

SECTION 15 – INDEMNIFICATION

You agree to protect and hold Mono Collection harmless from any claims resulting from:

  • Your misuse of the website
  • Violation of these Terms

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of Pakistan.
Any disputes will be handled in the courts of Pakistan.

SECTION 17 – CHANGES TO TERMS

We may update these Terms at any time.
Changes will be posted on this page with an updated date.

SECTION 18 – CONTACT INFORMATION

If you have any questions about these Terms, contact us:

Mono Collection
📧 Email: monocollection820@gmail.com
📱 Phone / WhatsApp: +92 309 9368626
📍 Address: Karkhano Market, Peshawar, KPK, Pakistan
🕒 Support Hours: Friday – Sunday, 3:00 PM – 10:00 PM