Shipping policy

Shipping Policy

Last updated: April 19, 2026

At Mono Collection, we aim to deliver your orders quickly, safely, and reliably across Pakistan. Please read our shipping policy below to understand how your orders are processed and delivered.

📦 Order Processing Time

All orders are processed within 1–2 business days after confirmation.
Orders placed on Fridays, weekends, or public holidays will be processed on the next working day.
During high-demand periods (sales, promotions), processing may take slightly longer.

🚚 Shipping & Delivery Time

We currently ship within Pakistan only.
Estimated delivery time is 3–7 business days, depending on your location.
Delivery times are estimates only and may vary due to:
- Courier delays
- Weather conditions
- Public holidays or operational issues

📮 Shipping Partners

We work with trusted courier services to ensure safe delivery:

PostEx
TCS
Leopards
Trax

We select the most suitable courier based on your location and service availability.

💸 Shipping Charges

We offer FREE shipping on all orders across Pakistan.
There are no hidden or additional delivery charges at checkout.

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email.
You can use this tracking number to monitor your order status.

💰 Cash on Delivery (COD)

We offer Cash on Delivery (COD) on all orders.
No extra COD charges apply.
Customers are requested to provide accurate contact details and be available at the time of delivery.

⚠️ Delivery Issues & Responsibilities

Please note:

Ensure your address and phone number are correct to avoid delays.
If a delivery attempt fails due to:
- Incorrect address
- Unreachable phone number
- Customer unavailability
The order may be delayed or canceled.
Once the order is handed over to the courier, delivery is managed by the courier service. However, we will assist you in resolving any issues.