Privacy policy

Privacy Policy
Last updated: April 19, 2026

Mono Collection (“we”, “us”, “our”) operates this website — monocollection.store — to offer products and services to our customers (“you”, “your”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information You Provide

When you place an order or contact us, we may collect:

  • Name

  • Shipping and billing address

  • Phone number

  • Email address

  • Order details (products purchased, returns, exchanges)

  • Messages sent via email or WhatsApp

Information Collected Automatically

When you visit our store, we may collect:

  • Device and browser information

  • IP address

  • Pages visited and activity on the website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver orders (including shipping and tracking)

  • Manage returns and exchanges

  • Provide customer support via email or WhatsApp

  • Improve our website and services

  • Send marketing messages (only if you agree — you can unsubscribe anytime)

  • Prevent fraud, especially for Cash on Delivery (COD) orders

  • Comply with legal obligations

3. Sharing Your Information

We only share your personal information when necessary to operate our business:

  • Shopify (our store platform) to host and manage the website

  • Courier partners (PostEx, TCS, Leopards, Trax, etc.) to deliver your orders

  • Service providers (such as analytics or support tools)

  • Legal authorities, if required by law

We do not sell your personal information to third parties.

4. Payments

We currently offer Cash on Delivery (COD).
If online payment methods are introduced in the future, payments will be processed securely through trusted third-party providers. We do not store sensitive financial details.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Understand customer behavior

You can disable cookies through your browser settings if you prefer.

6. Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Comply with legal requirements

  • Resolve disputes

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact us using the details below. We may require identity verification.

8. Children’s Privacy

Our website is intended for individuals 18 years and older.
We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed or stored outside Pakistan (for example, by Shopify or service providers) to provide our services.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions or want to exercise your rights, please contact us:

Mono Collection
📧 Email: monocollection820@gmail.com
📱 WhatsApp / Phone: +92 309 9368626
📍 Address: Karkhano Market, Peshawar, KPK, Pakistan
🕒 Support Hours: Friday – Sunday, 3:00 PM – 10:00 PM

By using our website, you agree to this Privacy Policy.